Support

If you click on the ‘Follow Vehicle’ button, the system will automatically centre the map on that vehicle and will pursue it as it moves around.

Go to ‘Settings>>Subscription Management >> ’, Follow the onscreen instructions. 

Subscription payment can also be made via the Lotus Vehicle Tracker App under Settings >> Subscriptions.

For UK Customers, call 01257 249 928 (option 4 for the ‘Sales ‘Subscription Team’) to pay over the phone by card.

Go to ‘Vehicle Management >> Alert’ – ‘create alert’. Once you have created the alert stay on the ‘alert’ tab and you will see a full list of alerts already created, click on the link ‘assign vehicles’ on the right hand text alongside the required alert and allocate accordingly.

Select ‘Vehicle Management >> Geofences’ then select ‘create geofence’ to add single area.  For further information on geofences, please see – Vehicle Management – Geofences’.

If the Red LED on the ADR tag constantly flashes, this indicates that the battery needs replacing. Do NOT ignore this as if the battery becomes too low, it will no longer flash the LED and stop working completely. This will result in an increased number of calls from the Lotus Vehicle Tracker Monitoring Team to confirm authentication of the vehicle’s movement.  For more information on how to changed the ADR tag battery, please go to ‘Section 4 – Driver ID (ADR) Tag – Low Battery Driver Tags’.

Go to ‘Settings>>Subscription Management >> ’, click on the ‘Certificate’ link next to the appropriate vehicle(s). You will now be able to download/save a PDF Certificate that you can print or email accordingly.